You Just Relax Knowing the Grass is Clean & Safe For You, Your Children and Your Pet!

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Frequently asked questions

FAQ's

How often do you visit our property?

How often do you visit our property?

How often do you visit our property?

Most of our customers prefer once a week, or twice a week service. We also offer one time cleanings as well. We will clean your yard on your service day and we will stick as close to the same time of the day as possible. We do offer three times a week service if needed. 

What service do you offer?

How often do you visit our property?

How often do you visit our property?

Dogitek Pet Waste Removal treats lawns with eco-friendly sprays, uses bio-degradable bags, and offers urine burn treatments. We haul away pet waste for proper disposal and we offer services for residential and commercial properties. Click here for a full description of our services. 

Do you clean all year round?

How often do you visit our property?

Do I have to sign a contract?

Yes. absolutely. We work all year round with the exception of certain holidays. We work in just about any weather conditions except lightning, or severe thunderstorms and heavy rain. Missed visit due to inclement weather will be made on next day available.

Do I have to sign a contract?

How do you guarantee satisfaction?

Do I have to sign a contract?

No, there is no need for a contract. You can cancel your service at any time - just give us 72 hours notice of your usual service day.  For certain special offers there are commitments in duration of service. Refund amounts will be prorated by the number of visits already performed and at the "non-prepaid rate".

How do you guarantee satisfaction?

How do you guarantee satisfaction?

How do you guarantee satisfaction?

 We promise that you be happy with our service or you don't have to pay for it. We know our business depends on doing excellent work, and it's the quality of our service on which we stake our success. We strive to provide excellent service, but if there is ever a time when our service is not completely satisfactory, please let us know within 24 hours. We will make it right by coming back to re-clean your lawn or by crediting your account. 

Are you fully insured?

How do you guarantee satisfaction?

How do you guarantee satisfaction?

Yes, we carry worker’s compensation and liability insurance. 

Should I unlock my gate?

Can you work with my dog(s) in the yard?

Can you work with my dog(s) in the yard?

Yes. We will not climb or jump over fences. Please have your gate unlocked on your service day. You may provide us with a key to the lock if that is convenient for you. We can make various arrangements with you to ensure that gaining access is as easy as possible for you. Special time frame arrangements can be made on an "as needed basis" for your convenience.

Can you work with my dog(s) in the yard?

Can you work with my dog(s) in the yard?

Can you work with my dog(s) in the yard?

Yes, we love dogs and love being around them. We would love to meet you and your dog during any of our visits. If your dogs are friendly, and will allow strangers, then we have no problem working with them in the yard. If your dog(s) are more protective, we will need to know before hand so we can make arrangements during the visit. 

What if I want to skip a service day?

Can you work with my dog(s) in the yard?

What about bad weather - do you still show up?

Not a problem. Just call or email us and we can skip your service as long as we have 24 hours notice. You will not be charged anything extra when the service resumes as long as it has not been longer than 1 week. times longer than 1 week may require a "cleanup" fee of $25 in addition to regular service costs.

What about bad weather - do you still show up?

What about bad weather - do you still show up?

What about bad weather - do you still show up?

Yes, absolutely, we work all year round with the exception of certain holidays. We work in just about any weather conditions except lightning, or severe thunderstorms and heavy rain. Missed visit due to inclement weather will be made on next day available. 

Do you work on holidays?

What about bad weather - do you still show up?

What do you do with the dog waste?

The days we do not work are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. If your service falls on one of those days we will clean your yard either the day directly before or the day after the holiday. 

What do you do with the dog waste?

What about bad weather - do you still show up?

What do you do with the dog waste?

We don’t believe in leaving the dog waste in your garbage. We take the waste with us in biodegradable plastic bags and dispose of it in designated landfill. This ensures you don’t have any issues with bad odors. 

Can I get a one-time only service?

What if I have more questions after the service has commenced?

Can I get a one-time only service?

Yes, we encourage one-time only clean-up’s because we know that at certain times of the year, such as Spring or Fall, some of our customers simply need us to come around for a one-time larger job. We are happy to do this for our current and potential customers. It gives us an opportunity to show what we can do. The price starts from from $55 but depends on the number of dogs and the size of the area along with other factors - you can see our one-time prices here.

How do I start the service?

What if I have more questions after the service has commenced?

Can I get a one-time only service?

It’s easy - you can order directly on Dogitek.com by clicking here or give us a call/email us and we’ll take down the necessary details for your service to begin. We will consult with you and do a walk through if necessary to ensure your satisfaction.

What if I have more questions after the service has commenced?

What if I have more questions after the service has commenced?

What if I have more questions after the service has commenced?

We are a customer friendly company and respond to all emails and phone calls as quickly as possible. Always feel free to reach out to us. we are here to help and your satisfaction is our number one priority. Just contact us. 

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California and General Disclaimer: We do not make any claims regarding Dogitek bags in terms of “biodegradable” or “degradable” or “compostable” or in any way imply that the bags will break down in a landfill. In addition, Dogitek bags do not meet the California ASTM D6400 standard for biodegradable plastic bags.

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